About Us

Our Founder

Maura Carley MPH, CIC, President and CEO, has extensive background in healthcare. She founded Healthcare Navigation, LLC, a patient advocacy firm, in 1999 after years of senior management experience in hospital, HMO, and physician practice management organizations.   Her diverse background combined with her passionate conviction that everyone should have professional guidance  in dealing with an increasingly complex, expensive and adversarial healthcare world, make her a particularly effective advocate.   

Before founding Healthcare Navigation, Ms. Carley served as the Vice President of Operations for the Northeast Region of a physician practice management company which provided services to over 200 physicians in 45 offices throughout the New York metropolitan area. 

Prior to that position, Ms. Carley served as Regional Director for Kaiser Permanente, one of the nation’s oldest and largest health maintenance organization.  She began her career in hospital administration as an Assistant Administrator at Yale-New Haven Hospital and later, Vice President, Administration, at Stamford Hospital.

Ms. Carley received her Master’s in Public Health from Yale University. She became a fellow in the American College of Healthcare Executives in 1989 and completed the Kaiser Permanente Executive Program through the Stanford University Business School in 1992. She is a certified health insurance consultant.

Ms. Carley has served on numerous non-profit boards of directors. She is a member of the New York, Connecticut, and Illinois Women’s Forums and a past member of the International Women’s Forum Board. She is  the former Vice Chairman of the Darien Social Services Commission. Early in her career, she was recognized by the American Hospital Association as one of the nation’s fifty outstanding young health professionals and featured in Hospitals Magazine. She was later featured in Modern Healthcare as one of the nation’s Up and Coming Healthcare Professionals.

Ms. Carley has spoken on healthcare topics at programs across the United States and Canada and her extensive public speaking includes television and radio appearances and national webinar broadcasts.  She has been interviewed in articles for major national periodicals including Consumer Reports Money Advisor, Smart Money Magazine, Business Week, Congressional Quarterly, Private Wealth Magazine, Prevention Magazine, Investment News, and the Wall Street Journal.  

Healthcare Navigation Staff

The staff at Healthcare Navigation is a group of highly qualified and talented professionals with years of diverse healthcare experience. They have held various positions at the nation’s leading insurance companies with expertise in claims, benefits, audits, and case management.  Those who have worked on the provider side of the field have experience in hospitals, home health agencies, and physician offices.   The staff include individuals with clinical backgrounds in nursing, licensed insurance brokers (although we sell no product), and experience and knowledge of self-funded health and welfare benefit plans.   

Healthcare Navigation staff also possess specialized expertise in filing and recouping international claims including translation, currency conversion and coding.