A service for those who want occasional advice, assistance, and representation from HN professionals.
• You provide written authorization so that we can represent you;
• We maintain all your important family information, coverage documents, copies of I.D.cards, physicians, preferred pharmacy, etc.;
• We maintain the user names and passwords for all your coverage-related web sites in our secure database to enable us to access your information 24/7;
• You receive advice, assistance, and advocacy regarding coverage, claims, medical bills, provider networks, rules of the plan, or other problems or issues of concern;
• A dedicated representative is assigned to your account. You will speak with the same person nearly every time you need assistance;
• We assist with a review of your coverage. For those on Medicare Part D, we perform an annual Part D review to make sure you’re on the best plan for your needs;
• You have access to our After Hours Service.
Base Annual Fee of $1,200 for an individual. Customized rates for couples and families.
A service for those who also want regular, ongoing support managing medical bills and claims,r evaluating coverage options, or transitioning to new coverage. All Basic Services included.
Base Annual Fee of $2000 for an individual. Customized rates for couples and families.
A comprehensive service for those with complex medical needs who require extensive support, significant coordination among healthcare providers and/or coordination with other trusted advisors.
Base Annual Fee of $4000 for an individual. It is rare for more than one individual in a family to require this level of assistance.