Our Founder

Maura Carley MPH, CIC, Founder and President, has extensive background in healthcare. She started Healthcare Navigation, LLC, in 1999 after years of executive management experience in various healthcare organizations.

Carley is also the author of Health Insurance: Navigating Traps and Gaps, which became Amazon’s #1 best seller on health insurance shortly after its publication in 2012 and was awarded the Living Now Book award in 2015.

Before founding Healthcare Navigation, Carley served as the Vice President of Operations for the Northeast Region of a physician practice management company which provided services to over 200 physicians in 45 offices throughout the New York metropolitan area.

Prior to that position, Carley served as Regional Director for Kaiser Permanente, one of the nation’s oldest and largest health maintenance organization. She began her career in hospital administration at Yale-New Haven Hospital and later served as a Vice President at Stamford Hospital.

Carley received her Master’s in Public Health from Yale University. She is a fellow in the American College of Healthcare Executives and completed the Kaiser Permanente Executive Program through the Stanford University Business School in 1992. She is a certified health insurance consultant.

Carley has served on numerous non-profit boards of directors. She is a member of the New York, Connecticut, and Illinois Women’s Forums and a past member of the International Women’s Forum Board. She is the former Vice Chairman of the Darien Social Services Commission. Early in her career, she was recognized by the American Hospital Association as one of the nation’s fifty outstanding young health professionals and featured in Hospitals Magazine. She was later featured in Modern Healthcare as one of the nation’s Up and Coming Healthcare Professionals.

Carley has spoken on healthcare topics at programs across the United States and Canada and her extensive public speaking includes television and radio appearances and national webinar broadcasts. She has been interviewed in articles for major national periodicals including Consumer Reports Money Advisor, Smart Money Magazine, Business Week, Congressional Quarterly, Private Wealth Magazine, Prevention Magazine, Investment News, and the Wall Street Journal.

On a personal level, Maura’s childhood was split between Indianapolis, Indiana and several locations in northern California. She has lived in Connecticut since attending graduate school and has resided in Darien, CT with her husband, Jack, since 1985. They have four adult children who were raised in Darien.

Annual AICPA Advanced Personal Financial Planning Conference, Las Vegas. January 2015

Resume

MAURA CARLEY, MPH, CIC

Founder and President
Healthcare Navigation, LLC

30 Old Kings Highway South
Darien, CT 06820
203 655-2614

Ms. Carley is a healthcare professional with thirty years of experience in executive level positions in various healthcare settings and start-up organizations. She is particularly knowledgeable about health insurance issues and policy and is the author of Health Insurance: Navigating Traps and Gaps, published in 2012 which became an amazon.com best seller shortly after publication.

Founder, President and CEO
Healthcare Navigation, LLC

1999- present

Healthcare Navigation provides insurance consulting and healthcare advocacy services to help clients understand today’s complex health insurance environment. The organization’s services include objective advice and consultation to individuals, families and businesses of all sizes, medical and insurance claims management and dispute resolution.

Vice President of Operations, Northeast Region
PhyMatrix Management Company, Inc., Valhalla, NY
A multi-specialty physician practice management company.

1997 – 1998

Responsible for the direction of the organization’s practice management services provided to 200 physicians in 45 physician offices in the New York metropolitan area. Annual visits billed in 1997 were 370,000 with 50 million in net revenues for all practices.

Regional Director, New York Area
Kaiser Permanente Medical Care Program, Northeast Region, White Plains, NY
The nation’s oldest and largest group practice health maintenance organization.

1989 – 1996

Managed delivery system with Permanente physician partner and coordinated all operations for Westchester County, New York and Fairfield County, Connecticut. Served as highest ranking senior management executive in the geographic area. Divisional responsibilities included out of area claims.

Vice President of Health Services
Community Health Care Plan, New Haven, CT
A Connecticut Blue Cross affiliated health maintenance organization.

1987-1989

Operational responsibility for eight health centers in five service areas in a staff model HMO.

Vice President, Administration
The Stamford Hospital, Stamford, CT
A 300 bed community teaching hospital.

1980-1986

Line responsibility for hospital departments, establishment of new programs and services, negotiation of hospital based physician contracts, strategic and facility planning, liaison with community agencies.

Assistant Administrator
Yale-New Haven Hospital – New Haven, CT
A 900 bed university teaching hospital, the primary affiliate of Yale University School of Medicine.

1978 – 1980

EDUCATION:

Certification Certified Life Accident and Health Insurance Consultant Connecticut and New York2005- present

Certificate Kaiser Permanente Executive Program (in conjunction with Stanford University Graduate School of Business)1992

MPH Yale University, School of Medicine, Department of Epidemiology and Public Health, Program in Hospital
Administration
1978

BA The University of San Francisco, graduated cum laude, honors program, alpha sigma nu (Jesuit honor society)1975

ACCOMPLISHMENTS/RECOGNITION:

2017 Irish America/ICON national award –Healthcare and Life Sciences 50

2015 Living Now Book Award for Health Insurance: Navigating Traps and Gaps

1991 Selected one of Twelve Up and Coming Healthcare Professionals by Modern Healthcare Staff and featured in Modern Healthcare Magazine.

1986 Selected one of 50 Outstanding Young Health Professionals nationally by the American Hospital Association and featured in Hospitals Magazine.

1978 Most Outstanding Master’s Thesis, Class of 1978, awarded by Yale University Faculty and Hospital Administration Alumni Association.

OTHER ACTIVITIES (select):

Access Health CT, Member, Board of Directors, 2013 – 2017. Human Resources Committee, Member, 2014 – present.
New York Women’s Forum, Member, 2006 – present; IWF Chicago, Member, 2010 – present.
Yale Alumni Service Corps, College Counselor, West Virginia State University, 2013.
Connecticut Association of Healthcare Executives, Member, Board of Directors, 2004 – 2008.
IWF CT, Member – 1999 – present, President, 2002 – 2006; President Emeritus, 2006 – 2008.
Town of Darien, Connecticut, Vice Chairman, Social Services Commission, 2003 – 2007.
International Women’s Forum, Member, Board of Directors, 2002 – 2003.
American College of Healthcare Executives, Fellow, 1989 – present.
State of Connecticut, Teachers’ Retirement Health Insurance Task Force, Member, 2000.
Liberation Programs, Inc., Member, Board of Directors, 1999 – 2003.
Darien United Way, Allocations Panel Leader, 2000 – 2006; Allocations Member, 1999 – 2006.
Western Connecticut State University, Ancell School of Business Advisory Board, 1996 and 1997.

SELECTED PRESENTATIONS, APPEARANCES, INTERVIEWS

Interview, Chicago Tribune, “Why Seniors Should Choose Wisely When Choosing Medicare Supplemental Insurance,” September, 2017.

Interview, Money Magazine, “People are Stalling their Divorce so they don’t Lose Healthcare,” July 2017.

Moderator, panel discussion “Challenges Facing the Patient/Consumer in a Turbulent Healthcare Environment,” 2017 Yale Healthcare Conference, New Haven, Connecticut, April 7, 2017.

Speaker, Darien Library, “Affordable Care Act (ACA) Forum,” Darien, Connecticut, January 24, 2017.

Speaker, Annual Meeting of the Connecticut Cancer Partnership, “Avoiding Financial Toxicity After a Cancer Diagnosis,” Hartford, Connecticut, December 6, 2016.

Speaker, Schwab Inc., “Making Good Coverage Decisions in Turbulent Times,” New York, New York, November 2, 2016.

Speaker, Financial Planning Association of Illinois – North Shore Council, “Healthcare Coverage Traps and Gaps,” Chicago, Illinois, September 28, 2016.

Speaker, Trust Management Association Conference, “Planning for an Aging Population,” Phoenix, Arizona, May 5, 2016.

Interviewed and quoted in article, Wall Street Journal, “Will Your Health Plan Cover You Abroad?” March 27, 2016.

Speaker, Evercore Wealth Management, What You Don’t Know About Healthcare Coverage Can Hurt You,” New York, New York, November 12, 2015.

Interview, Kiplinger News, “What You Need to Know about Enrolling in Medicare,” September 2015.

Speaker, Southwest Florida Financial Planning Association, “Coverage Transition Traps and Gaps: Vital Advice to Protect Your Clients,” Estero, Florida, July 8, 2015.

Speaker for national webinar hosted by Financial Planning Association, “Protecting Your Client from Medicare Traps and Gaps,” May 7, 2015.

Speaker, AICPA Advanced Personal Financial Planning Conference, “Navigating Medicare and the Affordable Care Act,” Las Vegas, Nevada, January 21, 2015.

Speaker, Royal Poinciana Club, “Medicare Traps and Gaps: What You Don’t Know Might Hurt You,” Naples, Florida, November 11, 2014.

Interview, News 12 CT, “Caring for Your Elderly Relatives,” Norwalk, CT, September 25, 2014.

Speaker, Northern Trust, “Understanding the Affordable Care Act,” Chicago, Illinois, January 30, 2014.

Speaker, Staley Family Office Meeting, “Healthcare in Turbulent Times,” Chicago, Illinois, December 13, 2013.

Speaker, Genspring Family Office, “Healthcare Coverage in Turbulent Times,” Atlanta, Georgia, November 15, 2013.

Speaker, Chicago Finance Exchange, “Selecting Affordable Healthcare,” Chicago, Illinois, November 7, 2013.

Speaker, Family Office Roundtable, “Healthcare Coverage and the Affordable Care Act,” Denver, Colorado, October 3, 2013.

Speaker, Evercore, “The Affordable Care Act,” San Francisco, California, September 27, 2013.

Interview with Faith Middleton, NPR, “Health Insurance: Traps and Gaps,” New Haven, Connecticut, November 5, 2012.

Interview with Channel 8 Connecticut Style, “Making Sense of the Healthcare System,”
New Haven, Connecticut, September 26, 2012.

Speaker, Financial Planning Association, “What You Need to Know about Health Care and the Affordable Care Act to Protect Your Clients,” Norwalk, Connecticut, October 18, 2012.

Speaker, Bank of New York Mellon, “Health Insurance: Traps and Gaps,” New York, New York, June 13, 2012.

Speaker, First Western Trust, “Health Insurance: Traps and Gaps,” Denver, Colorado, April 11, 2012.

Speaker, Bank of America National Webinar, “Navigating the U.S. Healthcare System,” March 28, 2012.

Interview with Former Governor John Rowland, CBS Connecticut Radio, “Understanding Healthcare Reform,” Hartford, Connecticut, March 6, 2012.

Speaker, Connecticut Association of Matrimonial Lawyers, “Health Insurance and Divorce,” Shelton, Connecticut, January 9, 2012.

Interview, Channel 7 Viewpoint, “Medicare and Health Reform,” WABC Studios, New York, New York, December 19, 2010.

Interview, Time Warner Cable, “Getting Your Money’s Worth,” New York, New York, November 29, 2010.

Speaker, Family Office Symposium, “Implications of Healthcare Reform,” Aventura, Florida, October 5, 2010.

Speaker, Financial Planning Association, “Healthcare Reform Ramifications,” New York, New York, April 22, 2010.

Speaker, Bernstein Global Wealth Management, “Navigating the Healthcare System: What You Don’t Know about Healthcare Coverage Can Hurt You,” New York, New York, May 19, 2009.

Speaker, Connecticut Women’s Forum, “What You Need to Know about Healthcare to Protect You and those You Love,” Greenwich, Connecticut, October 1, 2008.

Speaker, The Bank of New York, “Planning for your Healthcare Coverage to Last as Long as You Do,” Greenwich, Connecticut, June 13, 2007.

Speaker, Houston Financial Planning Association, “Everything You Need to Know about Healthcare Coverage to Protect Your Clients,” Houston, Texas, February 5, 2007.

Speaker, Financial Research Associates, “The Healthcare Conundrum,” New York, New York, December 12, 2006.

Speaker, The Institute for Divorce Financial Planners, “Healthcare Coverage and COBRA,” Toronto, Ontario, June 22 – 23, 2006.

Speaker, North Texas Financial Planning Association, “What You Need to Know about Health Insurance and COBRA,” Dallas, Texas, June 1, 2006.

Speaker, Family Office Symposium of the Financial Research Associates, LLC, “Healthcare Coverage Issues of the Very Affluent,” Aventura, Florida, April 24-25, 2006.

Speaker, The Institute for Divorce Financial Planners, “Healthcare Coverage and COBRA,” San Antonio, Texas, February 9 – 11, 2006.

Interview with Kaja Whitehouse for Wall Street Journal Article, “Avoiding Overcharges,” January 1, 2006.

Interview, News Channel 12, “Medicare Part D,” Norwalk, Connecticut, November 30, 2005.

Speaker, The New York Brain Tumor Foundation, “Coverage Essentials when Serious Illness is Diagnosed,” New York University Medical Center, October 30, 2005.

Speaker, Association of Divorce Financial Planners, “Healthcare Coverage and Divorce,” New Rochelle, New York, September 16, 2005.

Speaker, Fairfield County Lymphoma and Leukemia Society, “What Cancer Survivors Need to Know about Health Insurance,” Greenwich, Connecticut, May 23, 2005.

Speaker, Fairfield County Lymphoma and Leukemia Society, “What Cancer Survivors Need to Know about Health Insurance,” Stamford, Connecticut, April 27, 2004.

Speaker, Regional Bar Association of Stamford, Connecticut, “Healthcare Coverage and Divorce: Understanding Coverage Options and Avoiding Coverage Pitfalls pre and post Divorce” April 14, 2004.

Speaker, New York Academy of Medicine, “Unmet Needs and Insurance Benefits,” New York, New York, January 8, 2004.

Speaker, New York Brain Tumor Foundation, “Effective Patient Advocacy,” New York, New York, December 9, 2003.