Maura Carley and her team at Healthcare Navigation are a critical part of our client service. When we refer a client we consider this to be an extension of our own company. They have saved our clients thousands of dollars and that's value for all of us!
Alexandra Lebenthal, President and CEO
Lebenthal & Co.
Alexandra & James Co.
Financial Advisory Service
As far as Preferred Providers and Outsourcing areas of specialty, Healthcare Navigation is at the top of our list. We are continually impressed with Maura and her staff’s ability to find ways to help or recover seemingly ‘lost’ or definitively denied claims. Often, our favorite call to our clients is to report that a check is in the mail to them from their insurer after Maura's staff has worked their professional magic. We also rely on their ability to review our clients' coverage and plan for future needs. The firm’s expertise and thoughtful process leaves no stone unturned as our clients navigate the time consuming void of health insurance matters.
Maura is the best kept secret in specialty financial matters and a partner we have come to depend upon.
Michelle Smith, Co-Founder and Managing Director
Alexandra & James Co. (Lebenthal & Co’s Multi Family Office and Wealth Management Boutique)
Medical Bills
"Your services are a God-send. I will be forever grateful for all your help."
Pam Berstler
Appeal, Claims Processing Problems
"I want you to know how very much we appreciate the oustanding effort you and your staff exerted on behalf of Adam. To have such an intrepid and compassionate work ethic is truly remarkable.
With a heart full of thanks."
Melanie Fox Carvallo and Evon Alexander Fox
Healthcare Coverage Affected by Relocation
"I was assured that our health insurance coverage would not be affected when I moved my family from New York to Cleveland. Nevertheless, when my wife was diagnosed with cancer, we were told that a procedure that cost more than $30,000 would not be covered. We thought we had followed all the rules but the insurer was adamant that the service wasn’t covered. We reached out to Healthcare Navigation for help, and they made all the difference. The insurance company not only paid for the procedure, but Healthcare Navigation took over the management of all our healthcare bill payments from that point forward. I didn’t even open the bills. I simply put them in the pre-addressed mailers Healthcare Navigation had provided and waited to be told what to pay.
The service provided by Healthcare Navigation was a blessing in the midst of a very difficult situation. Their ability to advocate on our behalf enabled my wife and me to focus on more important things. I would recommend Healthcare Navigation without reservation to anyone who is facing a challenging medical situation."
Michael Liebeskind, Principal, Winged Keel Group
Benefits, Appeals, Balance Bills
“Healthcare Navigation provides an invaluable service that saves me time, occasionally saves me money and definitely saves me untold aggravation. I first contacted them in 2003 on behalf of my elderly mother. No one else understood what her benefits were after Medicare but they did. They’ve handled all the paperwork and taken care of any issues or problems for my entire family since then. They handled appeals and negotiations after my wife’s hand surgery, have reviewed coverage options for me and also assisted my daughter who’s now a full time graduate student. Their service is excellent.”
Jerry Pullins, Chairman of the Board of Directors-Pet Partners LLC
Insurance Company Errors
“I just wanted to say how very grateful I am for your help with Mom’s medical bills and keeping me informed. You have been just wonderful in your advocacy for her, something I wish I could do but am so relieved to have help with. I wish that all people subject to the health care system had someone like you at bat for them.”
Barbara Richardson, R.N.
Submitting Claims/Affordable Coverage
After my husband died there were so many other issues to deal with that I didn’t get around to filing claims requesting reimbursement for services I paid for. I waited too long and never thought I’d get any money back. Then I retained Healthcare Navigation. I didn’t know where to begin but they made it easy and I got quite a bit of money back. I highly recommend them.
While we were working on my husband’s claims, my daughter started to discuss her insurance with Maura Carley. Maura reviewed her options and then recommended a broker who obtained the coverage Maura recommended. It was better coverage than she had for $800 a month less. After that experience I asked about my Medicare supplement and found that I was paying $482 a month for a plan that was available for $143! Healthcare Navigation helped me change plans. My only regret is that I didn’t call them sooner.
Mrs. Henry Messinger
