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 A service for those who manage most coverage issues on their own but want a relationship with professionals for occasional assistance and support and access to services in an urgent or emergency situation.

Initial Base Fee - $1500 for up to 10 hours.

• You provide written authorization so that we can represent you and speak to insurance company representatives, medical providers, medical billing personnel and anyone else we need to work with to help you and family members;
  
  
• We maintain all your important family information, demographic, coverage documents, copies of I.D.cards, physician, pharmacy, etc. We also maintain the user names and passwords for all your coverage related web sites in our secure data base to enable us to access your information 24/7;
  
  
• We talk every year to discuss medical and coverage matters in order to anticipate issues or concerns which may arise with you or your family and to update any information in the data base;
  
  
• You have access to our After Hours Service so that a professional is available 24/7 to assist you and your family should the need arise;
  
  
• You receive ongoing advice, assistance, and advocacy regarding coverage, claims, medical bills, provider networks, rules of the plan, or other problems or administrative issues of concern. 
  
  Please note -- the Initial Base Fee does not apply to prospective clients who are either receiving inpatient services or intensive and frequent outpatient services at the time of the initial engagement.  Fee for services rates will be charged until an appropriate retainer can be estimated.